Refund Policy
Last Updated: December 30, 2025
All Sales Are Final
Due to the immediate delivery of digital content upon purchase, the C4 Institute does not offer refunds for Echo Files access.When you complete your purchase of Echo Files ($49.99 USD), you receive instant access to all restricted research materials, predictions, and interactive tools. Because this content is delivered immediately and cannot be "returned," all sales are final.
What You're Purchasing
Echo Files provide permanent access to:
- 50 Specific Predictions: Complete list including 17 verified and 33 pending forecasts
- Interactive Atlas Tracker: Real-time telemetry data with 50/50 data points (free tier limited to 17/50)
- Mission Dossier: Classified intelligence logs and operational briefings
- Complete Theoretical Framework: Full documentation of The Imprinted Universe theory
Before purchasing, you can explore the free tier of the Mission Dashboard, which includes the Strategic Forecast, Verification Matrix, and crowd-sourced voting system. This allows you to evaluate the quality and nature of our research before committing to the purchase.
Technical Issues
If you experience technical difficulties accessing your purchased Echo Files content, we are committed to resolving the issue. Common technical problems include:
- Login or authentication errors
- Payment processed but access not granted
- Content not loading or displaying incorrectly
If you encounter technical issues, please contact our support team immediately at [email protected].We will work with you to restore access or resolve the problem. Technical support does not constitute a refund—we will ensure you receive the content you purchased.
Unauthorized Charges
If you believe you were charged in error or did not authorize a purchase, contact us immediately at [email protected]. We will investigate the charge and work with Stripe (our payment processor) to resolve unauthorized transactions.
Chargebacks
If you initiate a chargeback through your credit card company without first contacting us to resolve the issue, your access to Echo Files will be immediately revoked. Chargebacks for delivered digital content may also result in permanent account suspension.
We strongly encourage you to contact our support team before disputing a charge. In most cases, we can resolve concerns quickly and maintain your access.
Content Updates
Echo Files content is continuously updated as new observational data becomes available and predictions are verified. Your one-time purchase grants you access to all future updates at no additional cost. There are no subscription fees or recurring charges.
Questions or Concerns
If you have questions about this refund policy or concerns about your purchase, please contact:
The C4 Institute
Email: [email protected]
We are committed to providing high-quality research and ensuring you have a positive experience with our platform.